Serco face Health Scrutiny Committee

Labour councillors today challenged SERCO over its lack of transparency and accountability as it once again came under fire over its running of Suffolk Community Healthcare.


Following repeated requests from Labour spokesperson for Health and Adult Social Care, Cllr Sarah Adams, SERCO have finally agreed to give a full list of all 188 Key Performance Indicators (KPIs) to councillors against which they can be properly scrutinised.

Cllr Adams said “I have been making this request since being elected in May 2013. It is vital that we see the full list of KPIs in order for the Health Scrutiny Committee to be able to do our job. SERCO run a very smooth PR machine, but we will finally be able to see the detail behind the words to hold them to account.”

The detail-light report delivered by SERCO to the Health Scrutiny Committee shows progress against KPIs that SERCO have identified themselves, and whilst they have identified some areas of weakness, the report praises their own ability to reach only 2/3 of the standards expected of them.

The report identifies that SERCO are not hitting any of their three KPIs around Community Health Team response times of 2, 4 and 72 hours, a truly worrying statistic for those who need that service.

The report also identifies that referral times – the amounts of time from being referred to SERCO and them actually seeing you- have also got worse with only 83% of people being seen within their 4 hour target, down from 97% before SERCO took over.

SERCO also reported on their Suffolk Community Healthcare Service equipment contract and the picture was just as bad. Adult Community Services reported at Health Scrutiny that whilst some equipment was marked as in stock much of it was not available to be used as it was being repaired or serviced.

Cllr Adams said “The fact they are providing a significantly worse service than previously is of huge concern and we wold urge anyone who feels they are not getting the service they or their family deserve should get in touch with HealthWatch.”

For immediate release: 22 January 2014
For more information contact:
Councillor Sarah Adams (Lab), Shadow Spokesperson for Health and Adult Care
mobile: 07714 598000
email: sarah.adams@suffolk.gov.uk

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